Course Aim
This course was designed after talking to a number of business organisations about what they want from their first line managers, team leaders and supervisors. It starts by refocusing delegates on their organisation’s mission, purpose, values and goals.
Delegates are required to shape their contributions around these key priorities. The course looks briefly at managing people, motivation, planning, leadership, communication and coordination.
Content
- Work load planning, scheduling and balancing
- Work force planning, scheduling and balancing
- Quality management - right here, right now
- Health and safety management
- Time management
- Customer service (internal and external)
Programme Information
Course Duration:
1 day virtual or face to face
Discounts are available for individuals who undertake more than one course in the Mastering 1st line management series.
For further information on this course, contact businesstraining@wcs.ac.uk or call 0141 468 4163.
