What will I learn?
You will learn about:
- The secret to presenting information with confidence to achieve maximum impact.
- Professional awareness – ensure that your first impression is a lasting one.
- The power of positive perceptions – adding perceived value to your performance.
- Understanding models of behaviour – making the most of networking situations.
- Key components of presence: Expressiveness; Awareness; Flexibility; Language; Context: Emotions; Intention.
- Identifying and addressing barriers to ensure optimum performance.
What qualifications do I need?
This course is designed for individuals who are new to First Line Management or aspire to progress into a line management role. No formal qualifications required
What can I do after?
On completion of this course, you will have a better understanding of this area and be able to prepare proactively for interview for First Line Manager role.
You may also build up your skills by progressing through the series of Mastering First Line Management courses such as:
- Dealing with Difficult People
- Handling Difficult Situations and conversations
- Increasing your Personal Resilience
- Managing Performance, Managing Behaviour
- Relationship Management
- Coaching and Mentoring
You may also wish to obtain a formal qualification such as CMI Awards, Certificates and/or Diplomas.
SCQF
6
Programme Information
Start Date: To be confirmed
Duration: 1 day
Time: 9.00am – 4.30pm
Price: £250* Group pricing is also available - just ask!
*There may be a volume related discount available with this course, please contact our business liaison team on 141 468 4163 for more information.
